Return & Refund Policy

Last Updated: August 24, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at help@mycarinbricks.com.

Please note that returns must be sent to the following address:

Qingdao Fuyao Household Products Co., Ltd.
Room 702, Unit 2, Building 13
No. 720 Wenchang Road
Licang District, Qingdao, Shandong
China

If your return is accepted, we’ll provide you with return instructions, including information on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at help@mycarinbricks.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

To help us resolve the issue as quickly as possible, please provide your order number and clear photos or videos showing the problem when contacting us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, personalized products, made-to-order products, and special orders.

Because many MyCarInBricks products are created specifically according to the customer's submitted photos, vehicle details, colors, designs, text, or other personalization requirements, these customized products generally cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the approved design or order specifications.

We also do not accept returns for hazardous materials, flammable liquids, gases, gift cards, or final-sale items.

Please contact us at help@mycarinbricks.com if you have questions about whether your specific item is eligible for return.

Exchanges

The fastest way to ensure you receive the product you want is to contact us first regarding your existing order. If your item is eligible for return, you may return it after receiving our approval and then place a separate order for the new item.

Customized or personalized products are generally not eligible for exchanges unless they are damaged, defective, or materially different from the approved design or order specifications.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, subject to applicable laws and exceptions.

Please note that the EU right of withdrawal generally does not apply to goods made to the consumer's specifications or clearly personalized.

For eligible products, the item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your eligible return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at help@mycarinbricks.com.

Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us:

Company: Qingdao Fuyao Household Products Co., Ltd.
Email: help@mycarinbricks.com
Phone: +1 (252) 631-9436
Address: Room 702, Unit 2, Building 13, No. 720 Wenchang Road, Licang District, Qingdao, Shandong, China